refund and return policy

REFUND & RETURN POLICY

Returns & Refunds — Full Golf Cart Purchases

Because a golf cart is a titled vehicle rather than a standard retail item, our return and refund process for full cart purchases works differently from parts and accessories.

Pre-Delivery Inspection

Before your cart leaves our lot or is delivered, we encourage a full walk-around and test drive. Once you accept delivery and sign off on the cart, it is considered a completed sale — this is your opportunity to confirm the cart meets your expectations before it becomes final.

Deposits & Order Cancellations

  • A deposit may be required to reserve a specific cart or custom build.
  • Deposits are refundable if the order is canceled before the cart enters production, customization, or preparation.
  • Once a custom build has started (paint, lift kit, upholstery, or other modifications), deposits become non-refundable, as materials and labor have already been committed.

After Delivery

  • Full golf cart purchases are final sale once delivery is accepted and paperwork is signed, except in cases covered under manufacturer warranty or dealership warranty.
  • If a manufacturer defect is discovered after delivery, it is handled as a warranty claim, not a return — see Warranty Claims below.
  • We do not accept full cart returns for buyer’s remorse, change of preference, or reasons unrelated to a defect.

Warranty Claims

If you experience a mechanical, electrical, or manufacturing issue after taking delivery:

  1. Contact our service team with your invoice number and a description of the issue.
  2. Our technicians will inspect the cart to determine if the issue is covered under manufacturer or dealership warranty.
  3. Covered repairs will be completed at no cost to you, per the terms of your specific warranty.
  4. Non-covered issues will be quoted for repair before any work begins.

Trade-In & Custom Order Cancellations

  • If you cancel a custom order after production has started, you may be responsible for costs already incurred (parts, labor, materials).
  • Trade-in vehicles are evaluated and valued at the time of your transaction; trade-in value is not refundable or reversible once the sale is finalized.

Questions About Your Purchase?

Contact our sales or service team with your invoice number, and we’ll walk you through your specific situation.

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